Contact Us

Thank you for choosing LACE IN MOON.

We believe customer service should feel warm, simple, and easy to reach. Whether you have a question about an order, need help finding your size, or want to learn more about one of our dresses, our team is here to help.

Get in Touch

Customer Support Email

📧 shop@laceinmoon.com

We aim to respond to all inquiries within 24–48 business hours, Monday through Friday.

For order-related questions, please include your Order Number so we can assist you more efficiently.

What We Can Help With

Our Customer Support Team can assist with:

Order Status & Tracking
Shipping Information
Returns & Refunds
Product Details
Size & Fit Guidance
Payment Questions
Website Support
General Inquiries

Business Information

LACE IN MOON

102 Seville Ct S
Plant City, FL 33566
United States

Business Correspondence Only – Not a Return Address

Please contact us before sending any return. Our team will provide the appropriate return instructions and return address.

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed

Messages received outside business hours will be answered on the next available business day.

Before You Contact Us

For faster assistance, please include:

Full Name
Email Address
Order Number, if applicable
A clear description of your question or concern
Photos, if contacting us about a damaged, defective, or incorrect item

A Note From LACE IN MOON

From finding a dress that feels just right to receiving your order, we want every part of your experience to feel effortless. If you ever need help, our team is only an email away.

🌙 LACE IN MOON — Find the dress. Feel the magic.