Shipping policy

At LACE IN MOON, we want every order to feel easy from checkout to delivery. We carefully prepare each package and work with reliable shipping carriers to help your favorite pieces arrive safely and on time.

Please review the information below for details about processing, shipping options, tracking, and delivery.

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Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your items.

Processing Time

Orders are typically processed within 1–3 business days.

• Orders are processed Monday through Friday.
• Weekends and U.S. public holidays are not included in processing days.
• Orders placed outside regular business hours will be processed on the next available business day.
• During major promotions, holidays, or busy shopping periods, processing may take slightly longer.
• Each order is carefully checked before shipment to help ensure the correct items are packed.

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Shipping Options

We currently offer the following shipping options for domestic U.S. orders:

Available shipping options and applicable fees will be displayed automatically during checkout.

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Tracking Your Order

After your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Please allow approximately 24–48 hours for tracking information to become active after the carrier receives and scans your package.

You can also check your shipment through:

17TRACK

If your tracking information has not updated for an extended period, please contact our Customer Support Team.

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Shipping Address

Please carefully review your shipping address before completing your purchase.

Once an order has entered the processing stage, we may not be able to modify the shipping address.

Please note:

• Customers are responsible for providing accurate and complete delivery information.
• Orders containing multiple items may occasionally be shipped separately.
• Shipping carriers are selected based on destination and available logistics services.
• We currently do not ship to APO, FPO, or DPO military addresses.

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Delivery Delays

While we do our best to ensure smooth delivery, unexpected delays may occasionally occur due to circumstances outside our control, such as:

• Severe weather
• Carrier disruptions
• Transportation delays
• Public holidays
• High package volumes
• Incorrect or incomplete address information
• Customs inspections
• Other unforeseen logistics issues

We appreciate your patience if your package experiences an unexpected delay.

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Lost, Missing, or Damaged Packages

If your package appears to be lost, arrives damaged, or has an unexpected delivery issue, please contact us as soon as possible.

For damaged packages, please provide:

• Order number
• Photos of the package
• Photo of the shipping label
• Photos of the damaged item
• A brief description of the issue

Our support team will review the information and assist with the next steps.

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International Orders & Import Fees

If international shipping is offered for your order, additional customs duties, VAT, taxes, or import charges may apply depending on the destination.

These charges are determined by local customs authorities and are the responsibility of the customer.

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Business Address

Our business address is provided for business correspondence only and is not a return warehouse.

Please contact our Customer Support Team before sending any merchandise back. We will provide the appropriate return instructions and return address.

LACE IN MOON
102 Seville Ct S
Plant City, FL 33566
United States

Business Correspondence Only – Not a Return Address

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Contact Us

For questions regarding your order, shipping, or delivery, please contact us:

LACE IN MOON
📧 shop@laceinmoon.com

Our Customer Support Team aims to respond within 24–48 business hours, Monday through Friday.

Thank you for choosing LACE IN MOON. We appreciate your order and look forward to bringing your next favorite dress to your door.